Privacy Policy

1. Introduction

Welcome to Lumen Cafe. We are deeply committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how Lumen Cafe ("we," "us," or "our") collects, uses, and shares personal information of users of our website and our in-store services at 817 Bloor Street West, Suite 101, Toronto, Ontario, Canada. By interacting with Lumen Cafe, you agree to the terms outlined in this policy. We believe in transparency and want you to understand exactly how your data is handled.

2. Information We Collect

We collect various types of information to provide and improve our services, including:

• Information You Provide Directly: This includes details you submit when placing coffee or food orders, filling out contact forms, signing up for newsletters, participating in workshops, or purchasing lighting products. Examples include your name, email address, phone number, shipping address, and payment information.
• Information Collected Automatically: When you visit our website, we automatically collect certain information such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This data helps us understand user behavior and improve website functionality.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your browsing experience, analyze site usage, and support marketing efforts. For more details, please see the "Cookies and Tracking Technologies" section below.

3. Use and Sharing of Information

At Lumen Cafe, your trust is paramount. We handle your personal information with care and purpose.

How We Use Your Information:

• To Process Transactions: For fulfilling your coffee, food, or lighting orders, managing payments, and providing order confirmations.
• To Communicate With You: Responding to your inquiries, providing customer support, and sending important service-related notices.
• To Improve Our Services: Analyzing user data to understand preferences, personalize your experience, and enhance our product offerings and website functionality.
• For Marketing Purposes: With your explicit consent, we may send you promotional emails about new coffee blends, lighting collections, upcoming workshops, and special offers. You can opt-out at any time.

Sharing of Information:

We do not sell or rent your personal information to third parties. We may share information in the following limited circumstances:

• Third-Party Service Providers: We work with trusted third-party vendors who assist us in operating our business (e.g., payment processors, shipping companies, website hosting). These providers are bound by confidentiality agreements and are permitted to use your information only for the purpose of providing services to Lumen Cafe.
• Legal Reasons: We may disclose your information if required by law, subpoena, or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement; to enforce our Terms of Service; or to protect the security or integrity of our service.

4. Cookies and Tracking Technologies

Lumen Cafe uses cookies and similar tracking technologies to enhance your online experience. Cookies are small data files placed on your device. We use them for:

• Essential Website Functionality: To enable basic features like secure logins and shopping cart functionality.
• Performance and Analytics: To understand how users interact with our website, identify areas for improvement, and monitor site performance.
• Personalization: To remember your preferences and tailor content to your interests.
• Marketing: To deliver relevant advertisements and track the effectiveness of our marketing campaigns (with your consent where required).

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

5. Your Rights

You have significant rights concerning your personal data:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete personal information.
• Deletion: You may request the deletion of your personal information, subject to certain legal obligations we may have to retain data.
• Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time. This includes opting out of marketing communications.

To exercise any of these rights, please contact our Privacy Officer using the details provided in the "Contact Us" section.

6. Data Security

We implement a variety of reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes using secure servers, firewalls, and encryption for sensitive data transmission. While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet, or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

7. Children's Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please do not hesitate to contact our Privacy Officer:

We will respond to all legitimate requests within 30 days. Your feedback is important to us as we continuously strive to uphold the highest standards of data protection and customer privacy.